I receive a call from Riddler, who has a client on hold on another line:

Riddler:
Are normal paths any faster than UNC paths?
HPDEB:
Umm, nope. They’re exactly the same.
Riddler:
Where do you change them?
HPDEB:
err… the server.ini and the language files.
Riddler:
Which files exactly - the client wants to change them.
HPDEB:
Why would they want to do that?
Riddler:
I told them it would be faster.
HPDEB:
err… nope. It won’t. You don’t want them changing that.
Riddler:
Well, the software is running slow. It takes too long to load.
HPDEB:
Did they say they were having a problem with it being slow?
Riddler:
No, I told them it was taking too long on their machine.
HPDEB:
Well how long did it take?
Riddler:
Well I was listening when they started the server. When they clicked the button
to when the title started, I told them it was running slowly.
HPDEB:
But it normally takes about 20-30 seconds, regardless of how fast the machine is. That’s normal.
Riddler:
Oh. So it’s not slow for them then..
HPDEB:
No. Everything is fine. They don’t need to change anything.

Ugh. Tell the client a: You have a problem, b: I can fix it. When they a: don’t have a problem and, b: you can’t fix it.