A tech from one our clients’ institutions calls today asking for Farva. Unit23 answers the phone and informs him that Farva no longer works here. The tech is shocked, asking ‘when did that happen?’ and implies unless we find someone to help him fast we’re going to lose our $30,000 account and the business will go elsewhere.

The funny thing is.. the problem he’s having is a network problem, not a problem with our product. And, when we learned about this I was recommending to tell him, ‘it’s a network problem, we can’t help you.’ But rather, Teabag and Riddler decided to try and give advice, even though we have nil experience in that field.

So, when the advice (unsurprisingly) failed, we’re now on the hook to provide a solution. So this whole mess is because we tried to pretend we knew what we were doing in a field (corporate large-scale networking IT) where we have no experience at all.

So, Riddler’s solution is to install our server product to 4 different locations to distribute the load. That means, 4 times the admin work too.. ugh.

UGLY.